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The fragmented and siloed European Financial Services business aimed to optimize their operations through a transformation of their core processes across 10+ countries in Europe. The project objective was to improve customer service, enable better decision making, and increase efficiency. SSA & Company partnered with the client, identified over 15% in potential benefits which were committed to, and was asked to drive the transformation.
In March 2020, the client was forced to close their offices due to COVID-19 and moved staff to work remotely. The Client and SSA & Company faced many challenges but were still able to maintain momentum and execute a program with over 50+ experts across multiple countries.
SSA & Company helped the Client pivot towards remote transformation, leveraging several techniques, including:
SSA & Company successfully drove the transformation program remotely minimizing any interruption to the delivery timeline, ensuring benefit realization remained on plan.