Many insurers are struggling to maintain consistency in their processes during remote working and are now faced with the real risk of losing customers to those with more uniformity, like insurtechs. Digital Insurance published “How Insurers Can Address Potential Chaotic […]

In insurance, risk – and the tools used to evaluate risk – are evolving into a divided model. Digital Insurance published “How Tech is Evolving Insurance Risk Analysis” by our insurance experts John Rodgers, Rajeev Aggarwal, and Brian Nordyke. The […]

Chain Drug Review published “Post-COVID Customer Service: Where AI Can Help” by Matt Katz and Chris Ventry looking at how artificial intelligence can help retailers trying to meet evolving customer service needs in a new environment. “While customers’ patience and […]

Property Casualty 360 published “Talent Crisis Will Drive Change in Insurance” by John Rodgers and Brian Nordyke looking at ways insurers can embrace cultural shifts and position themselves to attract, nurture, and keep the talent they need to sustain their […]

Digital Insurance published “Why Insurers Should Prioritize Multi-Channel Engagement” by John Rodgers, Rajeev Aggarwal, and Brian Nordyke looking at how investing in multi-channel engagement can help insurers accommodate evolving customer preferences. “The emergence of insurtechs and parallel trends in other […]

Carrier Management published “When a Digital Transformation Is Nearly Grounded at Takeoff” written by John Rodgers, Yogesh Sheth, Andrew Solar, and Jordan Heichel looking at the role of digital in the future of the business-to-business insurance market. “For months, our […]