There’s no doubt that technology has simplified the lives of countless consumers, whether making e-commerce purchases, making payments from their phones or trading stock. Technology has provided customers with more choices and control over their buying decisions across many sectors, […]

Despite seeming reluctant to make sweeping changes, the insurance industry continues to be at the forefront of adopting digital solutions. How Insurtech M&A Could Play a Role in Product and Service Adoption by John Rodgers, Rajeev Aggarwal, and Brian Nordyke […]

As more customers interact with insurers digitally than ever before, multi-channel engagement is the key to facilitating successful engagement. CHART Exchange published “Multi-Channel Customer Engagement – Today’s “Must” for Insurers”  by John Rodgers, Rajeev Aggarwal, and Brian Nordyke highlighting the […]

Many insurers are struggling to maintain consistency in their processes during remote working and are now faced with the real risk of losing customers to those with more uniformity, like insurtechs. Digital Insurance published “How Insurers Can Address Potential Chaotic […]

In insurance, risk – and the tools used to evaluate risk – are evolving into a divided model. Digital Insurance published “How Tech is Evolving Insurance Risk Analysis” by our insurance experts John Rodgers, Rajeev Aggarwal, and Brian Nordyke. The […]

Chain Drug Review published “Post-COVID Customer Service: Where AI Can Help” by Matt Katz and Chris Ventry looking at how artificial intelligence can help retailers trying to meet evolving customer service needs in a new environment. “While customers’ patience and […]