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Enjoy access to exclusive insights from CEOs and business leaders of world class organizations. In our Playbooks, you’ll find key takeaways and best practices that have emerged from our roundtables, or private events held by our sister companies. Peruse the SSA Notebook to read a collection of recent provocative business stories. Or, explore our Thought Papers to find expertise on particular topics/industries.

SSA & Company Notebook | Summer 2018

Overview

A note from our President: As Chairman of the Columbia University Deming Center Advisory Board, I recently attended the annual Deming Forum. The discussion centered around today’s unprecedented disruption and the need for clear processes around keeping an organization and its people ahead of the curve. Innovation is not a “nice to have.” It demands a delicate balance of strategy and agility. In this issue, we hear from Deb Henretta, G100 Companies Partner and former Group President of e-Business at Procter & Gamble, on how companies can win in digital and what senior leaders need to know to transform their businesses. We also explore the implications of disruptive technology on operations in retail and financial services and delve into the workforce of the future. We close with insights on human capital, shared by our sister firm The Miles Group (TMG).…

8 Tips for CEOs Leading Digital Transformation

Overview

Truly embracing digital is not an evolutionary change—it is revolutionary change and touches every aspect of the business. As such, it must start with CEOs and the board. It can neither be delegated, nor can it be implemented without fundamental changes to people, processes, and technologies. In partnership with SSA & Company and based on our work implementing digital strategies in the trenches alongside CEOs, boards, and their teams, I have compiled several key takeaways for CEOs to consider as they cut through complexity and successfully transform their enterprises for the digital world. 1.  Ask Big Questions. How can our company use digital to do what our company does best better, faster and cheaper? How can digital tools, technologies, and capabilities help our company meet or exceed its business and organization goals? How can digital get our company to its…

Accelerating Digital Transformation: 5 Ways CHROs can Help

Overview

How can CHROs help speed up digital transformation across the enterprise? That was a key question at a recent G100 Talent Consortium seminar. Author Ram Charan and Pat Wadors, Chief Talent Officer at ServiceNow, led a conversation with CHROs, which helped unlock actionable insights. The ensuing conversation led us to five key ideas—and no surprise, it all starts with people. 1. Create a culture that embraces agility and operates at the speed of data. Think like a startup. HR managers must instill a growth mindset and facilitate continuous discussion about disruption and agility. Does your company’s senior team prize speed, agility, and continuous innovation? Change management used to be a deliberate plan with a long runway. That approach is no longer relevant in the fast-moving world. Off-sites and town halls alone are no longer an effective way to communicate strategy.…

Run, Don’t Walk, To Digital Transformation

Overview

Established companies looking to transform their business must go “all in” and start generating results quickly. This startup mindset is what incumbents compete against and it often poses a variety of challenges. Winning in digital does not come from slowly tweaking the margins of your business. It requires going beyond digital marketing to a holistic rethink of how your business model and enterprise can be enhanced through digital tools and technologies. And most importantly, leaders must shift from talk to walk—moving from strategies to action. Bringing strategies to life is where companies often get stuck. Even the best of strategies are just words on paper if they can’t be operationalized. These failures, combined with competitors’ successes and pressures from digital insurgents, widen the digital divide. Despite these challenges, we are seeing emerging best practices that shed new light for incumbents…

SSA & Company Notebook | Spring 2018

Overview

A note from our President: Experts have dubbed 2018 as the “year of data.” Artificial intelligence and machine learning shifted from emerging technologies to expected touchpoint for many companies, and most CEOs and executives have blockchain on their minds. Amid this changing technology landscape, a company’s success continues to stem from its ability to bring its strategy to life. This notebook issue is dedicated to the new tools and techniques that help get companies there. As always, we feature a special section on executive leadership and talent from Stephen Miles, founder and CEO of TMG. I am pleased to share these stories and practical insights with you. – David Niles Ideas That Made Us Think   Sprint to Digital Transformation “Many companies start off thinking about digital transformation as a means of cutting costs,” shares Sprint Chief Digital Officer, Rob…

SSA & Company Notebook | Fall 2017

Overview

A note from our President: As Chairman of Columbia Business School’s Deming Center Advisory Board, I had the distinct pleasure to award this year’s Deming Cup to Jeffrey Immelt, former Chairman and CEO of GE, and Arne Sorenson, President and CEO of Marriott International. The Deming Cup recognizes leaders who make significant contributions and develop continuous improvement within their organizations. In today’s business environment, operationalizing strategy matters more than ever. The Deming Center’s mission is to ensure that the operations skills, quality expertise, and leadership are made modern. At SSA & Company, we take these central tenants and build further upon them. This quarter’s newsletter focuses on topics surrounding continuous excellence in an environment of consistent change and uncertainty. I am pleased to share these stories and practical insights with you. – David Niles   Ideas That Made Us Think…

Deb Henretta contributes to HBR, “5 Ways to Help Employees Keep Up with Digital Transformation”

Overview

G100 Companies Senior Advisor Deb Henretta recently co-wrote, “5 Ways to Help Employees Keep Up with Digital Transformation,” in HBR. As companies go through digital transformation, they need must not only focus on technology, but also communicate to employees about the extensive process they are undertaking. Communicating with employees about the digital transformation process is an investment that will help organize and reskill them to thrive in a rapidly changing organizational and industrial landscape. Read the full article. Deb Henretta is Partner at G100 Companies. 

The Future of Health insurance in the United States

Overview

Is the 20th century model still viable in the 21st century’s new economy? The 20th century’s health insurance business model based on risk pooling no longer reflects the social, technical, economic, and political realities of the 21st century. The new reality and long-term trend suggest that health insurance in the US will evolve into a third-party administrator (TPA) of value-based claims processing on behalf of government entities, where the lowest cost provider of services will win in the marketplace. SSA & Company’s national bench marking study on the economics of 174 payers, combined with scenario based planning techniques, yields insights about which payers are well positioned for the coming sector disruption, and what steps need to be taken now that will set payers on a path for longer-term success. Read the complete op-ed that further delineates our insights and conclusions…

John Bradshaw and John Blankenbaker quoted in Procurement Leaders magazine

Overview

SSA & Company Vice President John Bradshaw and Principal Data Scientist John Blankenbaker were quoted in Procurement Leaders Magazine on creating a predictive analytics team within an organization. In today’s digital revolution, any company can adopt predictive analytics in its operations, but Bradshaw notes “it may require upscaling staff through training.” Blankenbaker explains that companies must be strategic when developing their predictive talent pools. Many companies tend to hire any data scientists, and they may not have a “sense of your business or a real interest in a particular domain, which could limit their effectiveness.” Blankenbaker suggests initiating and developing an analytics team from within. “Maybe it’s an ‘Excel jockey’ who knows about generating reports and may be underutilized, but understands a lot about the business.” Read the full article.   John Bradshaw is a Vice President at SSA &…

John Rodgers and Nick Kramer contribute to CFO Tech Outlook, “How do data analytics-savvy CFOs stay ahead of the game?”

Overview

SSA & Company’s John Rodgers and Nick Kramer authored “How do data analytics-savvy CFOs stay ahead of the game?” in CFO Tech Outlook. New technologies, additional data, and other digital disruptions dramatically impacted today’s business landscape. Consequently, CFOs must lead efforts to adopt and invest in digitization and analytics as a broad business initiative to improve company performance. The authors suggest CFOs must “identify, measure, and view non-financial performance indicators that predict financial performance” and apply analytics to strategic key performance indicators (KPIs). Examples include improving forecasting and go-to-market speed, managing brand reputation risk through analytics, understanding customer behavior to drive financial performance, and applying predictive modeling to customer behavior to improve receivables. With direct control over IT, CFOs must fully utilize new technology tools and ensure transformation and ROI. CFOs could accomplish this by first identifying today’s data needs…