Case study:

Worked with a top multinational financial institution across India, London, and NYC to drive process improvements, reduce risk, and increase customer satisfaction within the sales and trading front office

Company Profile

One of Europe’s leading financial institutions

Business Imperatives

• Increasingly competitive environment is driving the need for operational excellence and innovation in the front office
• Coordination across 3 continents and multiple offices a key challenge to success
  

Our Approach

• Adapted SPM approach to fit the unique culture of this highly sophisticated knowledge environment
• Ran successful pilot in NYC
• Rolled out the concept across London and India

Results

Brought operational excellence to a knowledge-oriented financial service team through a total of 39 Rapid Improvement Projects on the first set of 3 strategic value streams.  Increased customer service level.  Improved interaction and cooperation of front-office teams. Pipeline of improvement projects is delivering significant financial results, providing a high ROI for the client.

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SSA & Company - Transforming business through smarter process