SPM engagements are designed to be self-funding. They typically deliver results within 90 days and generate returns two to five times the size of the initial investment. Just as importantly, SPM creates “pull” and considerable culture change in an organization very quickly. And while SPM uses few full-time resources, it achieves results in-line with what investors demand today: real benefits within 2 to 3 months, 20 percent to 30 percent reductions in costs/capacity, and significant long-term returns with a goal of 5 to 10 margin points over time.

Business Relationship Map (BRM)

The first step in SPM is to understand a company’s core processes and evaluate their effectiveness through a Business Relationship Map. By assessing cost, quality and time metrics for each step of a process, a BRM provides a high-level understanding of how your core processes create business value. When completed, a BRM provides a roadmap for improvement efforts that will engage your whole team, from senior management to the back-office.

Rapid Improvement Project (RIP)

Based on insights from the BRM, we then attack critical processes with a disciplined and measured series of 60- to 90-day efforts that deliver results. In a team-based environment, RIPs blend Lean and Six Sigma frameworks to crack thorny problems quickly.

On-demand training/program management

Throughout our work, we provide on-demand training to develop the skills and knowledge your team will need to support the change beyond our direct involvement. We also employ best practices in designing, managing and tracking all projects, mining our experience helping hundreds of companies to become more process focused.