At SSA & Company, we believe business process management is undergoing a revolutionary change, reflecting the changes that business itself is scrambling to make. Companies are hungry for an approach to process management in which quantifiable results can be seen in weeks, not months, and where disparate business units, operating across the globe, can be rapidly aligned around a central strategy.  In response, SSA & Company has developed a next-stage model for process improvement. We call it Strategic Process Management (SPM) – a way to rapidly transform business performance using analysis, rigor, and individual empowerment.

Continuous improvement is all-the-more vital in these challenging economic times when most businesses are scrambling to find new ways to reduce costs and improve efficiency.  At SSA & Company, we help our clients step back and take a broader, system-wide look at how value flows through their system, often revealing huge areas to advance performance at every level.

Our SPM offering was developed for client CEOs who have been frustrated by the “traditional” consulting model, delivering instead:

• Quantifiable value in a predictable way
• Fast results, typically within 90 days or less, with ROIs of typically 10x of fees
• Sustainable business improvements that build internal capability and coordination

Business Relationship Map (BRM)

The first step in Strategic Process Management is to understand a company’s core business processes and evaluate their effectiveness through a Business Relationship Map (BRM). By assessing cost, quality and time metrics for each step of a business process, a BRM provides a high-level understanding of how your core processes create business value. When completed, a BRM provides a roadmap for process improvement efforts that engage your whole team, from senior management to the back-office.

Rapid Improvement Projects (RIPs)

Based on insights from the BRM, we then attack critical business processes with a disciplined and measured series of 60- to 90-day efforts that deliver quantifiable results. Using an engaging, team-based approach, we conduct Rapid Improvement Projects (RIPs) that blend Lean and Six Sigma process improvement frameworks to crack thorny problems quickly.

On-Demand Training/Program Management

Throughout our work, we provide on-demand business process improvement training to help your team develop the skills and knowledge they need to support the change beyond our direct involvement. We also employ best practices in designing, managing and tracking all projects, mining our extensive process consulting experience of helping hundreds of companies become more process management focused.